Privacy & security

Your data, your choices

Control how Pet Family uses your information, secure your account, and export or delete your data at any time.

Data sharing

Choose what Pet Family may share, and with whom.

Anonymised research

Share de-identified health trends to help improve pet care research.

Trusted partners

Allow selected vet clinics and insurance partners to access records you approve.

Product improvement

Share usage analytics (no personal data) to help us improve Pet Family.

Control how our AI companion uses your pet's information.

Personalised AI insights

Let AI analyse your pet's journal, photos, and records to give tailored insights.

Photo analysis

Allow AI to compare coat, weight, and posture across your photos over time.

Contribute to AI training

Allow your anonymised data to help train future models. Off by default.

Reset your password anytime.

We'll email you a secure link to set a new password.

Add an extra layer of security to your account.

2FA is off

Protect your account with a code from your authenticator app or SMS.

Download everything Pet Family holds about you and your pets.

You'll receive a downloadable archive (JSON + PDFs) within 30 days.

Permanently remove your account and all pet data.

This cannot be undone. All journal entries, photos, records, and pet profiles will be deleted. You can request a copy of your information first.